Shipping / Returns / Payments

RETURNS & REFUND POLICY

Bam Luxury Store

Last updated: 25/01/2026


1. GENERAL PRINCIPLE – FINAL SALE

Due to the nature of our business and the sale of pre-owned luxury items, all sales are final.

We do not accept returns or exchanges, except in the limited cases expressly described below.


2. EXCEPTION – ITEM NOT AS DESCRIBED / WRONG ITEM

A return may be accepted exclusively if:

  • the item received is not the item ordered, or
  • the item is materially not as described in the product description and photos.

Minor variations inherent to pre-owned items, natural wear consistent with the stated condition, or subjective dissatisfaction do not qualify as valid reasons for return.


3. CONDITION OF RETURNED ITEMS

To be eligible for a return, the item must:

  • be in strictly the same condition as when received,
  • be unused, unworn, and unaltered,
  • include all original accessories, packaging, cards, dust bags, and inserts,
  • show no additional signs of wear, damage, or handling.

Any return that does not meet these conditions will be refused and returned to the customer at their expense.


4. RETURN REQUEST PROCEDURE

All return requests must:

  • be submitted in writing by email to contact@bamluxurystore.com,
  • be made prior to sending any item back,
  • include clear photos and a detailed explanation of the issue.

Unauthorized returns will be refused.


5. RETURN SHIPPING & LIABILITY

  • All return shipping costs are entirely borne by the customer.
  • Returns must be shipped exclusively via trusted transport companies and directly to our address not to a pickup, with full insurance covering the item’s value.
  • Bam Luxury Store assumes no responsibility for loss, theft, damage, or delay during return shipment.

If a returned package is lost, damaged, or stolen in transit, no refund will be issued.


6. DAMAGES, EMPTY OR DAMAGED PACKAGES

Customers must inspect their order immediately upon delivery.

Any issue relating to:

  • damaged items,
  • empty packages,
  • missing contents,

must be reported within 2 hours of delivery, with supporting photos and documentation.

Claims reported outside this timeframe may be refused.


7. EUROPEAN UNION – RIGHT OF WITHDRAWAL

If the order is delivered within the European Union, customers may benefit from the 14-day right of withdrawal, in accordance with applicable EU consumer law.

However, given the nature of pre-owned luxury goods, Bam Luxury Store reserves the right to refuse withdrawal where legally permitted, in particular where:

  • the item has been authenticated,
  • the condition has changed after delivery,
  • the product falls under legally accepted exceptions.

Where withdrawal is accepted:

  • return shipping and payment fees remains at the customer’s expense,
  • the item must strictly comply with Section 3 above.


8. NON-EU ORDERS

For orders delivered outside the European Union, no returns or refunds are accepted, except in cases of proven error by Bam Luxury Store (wrong item shipped).


9. REFUNDS

If a return is approved after inspection:

  • the refund will be issued to the original payment method,
  • within 10 business days from approval, subject to bank processing times.

Payment processing fees, transaction fees, shipping fees, and platform commissions are non-refundable and will be deducted from the refunded amount.

If more than 15 business days have passed since refund approval, customers may contact us at contact@bamluxurystore.com.


10. FRAUD PREVENTION & ABUSE

Bam Luxury Store reserves the right to:

  • refuse returns in cases of suspected abuse or fraud,
  • suspend or permanently ban customer accounts,
  • cooperate fully with payment providers and authorities in case of disputes or chargebacks.


11. CONTACT

For any question regarding returns or refunds, please contact:

📧 contact@bamluxurystore.com