Yes. Every single bag sold at Bam Luxury Store is carefully authenticated before being listed online.

We specialise in pre-owned luxury handbags and work exclusively with genuine pieces. Each item is inspected by experienced professionals who verify materials, craftsmanship, serial numbers, hardware details and brand-specific markers. And above this human verification we also use the Entrupy device. You'll find more information on the Authentication page.

Authenticity is not optional in our business, it is the foundation of everything we do.

Our authentication process combines human expertise with specialised verification methods used within the luxury resale industry as Entrupy device.

We analyse:

• stitching precision
  
• leather quality and grain
  
• hardware engravings and weight
  
• date codes or serial numbers when applicable
  
• overall construction consistency
  

Only once a piece meets our standards is it approved for sale.

See more information on the Authentication page.

Yes. Every order includes a Bam Luxury Store certificate of authenticity and an Entrupy one on bags.

For selected pieces, an additional external authentication certificate may also be provided depending on the item and its value.

If you need documentation for insurance purposes, please contact us before or after purchase and we will assist you.

Transparency matters.

Each bag is photographed in detail and carefully assessed. We clearly describe signs of wear, corners, handles, interior condition and hardware and give a clear description of odor, size.

We never hide imperfections. Our goal is to ensure that what you receive matches what you expected.

Of course.

If you would like more angles, close-ups or clarification about a specific detail, simply contact us. Purchasing a luxury bag online is a significant decision, and we are here to help you feel confident.

Pre-owned luxury offers access to iconic models that may no longer be available in boutiques, as well as pieces that hold strong desirability over time.

Buying second-hand can also provide better value compared to retail pricing, particularly for brands such as Hermès, Chanel or Louis Vuitton.

Many of our clients see it as both a style investment and a conscious purchasing choice.

Some iconic models, especially rare or discontinued pieces, can retain or increase their value over time.

However, market trends vary depending on brand, condition, rarity and demand. We encourage clients to buy pieces they truly love first, and consider value retention as a potential benefit rather than a guarantee.

Yes. We ship across Europe and worldwide.

During checkout, you will see available delivery options for your location along with estimated timeframes.

All shipments are carefully packed and fully trackable.

For international orders, Bam Luxury Store covers import taxes and customs duties on your behalf, so you will not face unexpected charges upon delivery.

However, the local taxes octroi de mer (applicable in specific overseas territories) may still apply depending on the destination.

If you are asked to pay any additional fee upon delivery, please contact us immediately. We will review the situation and assist you accordingly.

Our goal is simple: no unpleasant surprises, and a smooth international shopping experience.

Delivery times vary depending on your location and on the shipping you choose. The fastest is the DHL express 24/48h usually.

Once your order is dispatched, you will receive tracking information so you can follow your shipment until it arrives safely.

Due to the unique and often limited nature of our inventory, return eligibility may vary depending on the item.

Please consult our Shipping & Returns page for detailed information before placing your order.

If you have questions about a specific piece, we recommend contacting us prior to purchase.

Yes. All transactions are processed via secure, encrypted payment systems to ensure your personal and financial information is protected.

Yes. We offer secure installment payment options through PayPal and Alma, allowing you to split your purchase into several payments.

The available installment options will appear automatically at checkout, depending on your country and the total order amount.

Both PayPal and Alma are trusted payment providers, ensuring a secure and smooth transaction process.

If you have any questions about payment plans before placing your order, feel free to contact us.

Yes. An official invoice is issued for every purchase and sent in the package when you order. You can ask us for the electronic version of the invoice.

Proper care depends on the material and usage. We offer guidance and curated care products to help preserve your piece over time.

We also sell care products here.

If you need advice, feel free to contact us.

Yes. If you are interested in selling your luxury handbag, please visit our “Sell Your Bag” page for more details about our evaluation process.

We carefully curate each piece to maintain the quality and consistency of our selection.